You can be removed from your Amazon.in selling privileges, cancelled your listings, and placed a temporary hold on any funds in your seller account. Any new selling accounts you open will be closed. This action can be taken because your order defect rate (ODR) does not meet Amazon's performance target of less than 1%. The ODR metric is based on A-to-z Guarantee claims, negative feedback, and chargebacks.
In such cases the sellers have to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account. After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. When such a situation happens you are write to Amazon to consider reinstatement of your Amazon.in selling privileges, and provide a detailed account of the steps you will take to meet our performance standards in the future. The same will be reviewed by Amazon team and determine whether to reinstate your selling privileges. We help you create a proper reply looking at the reason and help you reach the Amazon team and get you reinstated.